Terms & Conditions

I want customers to be completely satisfied with this service and will discuss your requirements via email (or phone if preferred) to ensure your expectations are met.

If for any reason you are not happy with a non custom item I will arrange a refund or replacement providing the item is returned in saleable condition. Return postage to be paid by customer.

For custom items I am unable to guarantee the item will be suitable for the application you require it to be used for. I will give as much practical advice as possible throughout the design process.

If you are interested in multiple items or are not in UK, please contact me and I will let you know postage cost.

I try to turn around orders as soon as I can but please allow two weeks for completion of custom orders I will keep you informed of progress and an estimated despatch date, stock items sent within 48 hours of payment.

Payment

Payments are taken via Paypal – stock items will not be despatched until payment is received. If after 24 hours payment has not been received the item will be re-listed for sale

I am happy to discuss your ideas and will let you know if I can help. I will not take on a job that I feel will compromise quality of the finished item.

Postage

All UK orders are sent using Royal Mail 1st class service – for non UK orders please contact me for details